Business Excellence Award Winners 4+ years!

Recent Owner and Board Member Comments
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“I’ve told Steve on a number of occasions that Community Management Group is the best management company I’ve worked with and I appreciate all the hard work you guys have put into our communities over the years. I have truly enjoyed working with you and everyone on your staff.  I have recommended you to numerous homeowners and will continue to do so.  Please let me know if there is ever anything you need."
-Matt Raines
Director of Land Development
Centex Homes/Pulte Group | Coastal Carolinas

To the neighborhood from a Board President “We have hired a new HOA manager for our community. They have done more in a month than the previous group did in two years.”
-Jeff R
(Board President)

"Krista, As I have said before, you are by far the best HOA manager I have or have ever had!”
-Jeff R
(Large-Scale Real Estate Developer, Charleston, Greenville)

"Very glad that we have a POA Board to undertake the transferring of management from the apparently inept management we had previously. They seemed to do whatever suited them.”
-Helen and Brian M

"Hollianne, I appreciate all the extra work you do for me and us. Thank you for explaining the facts to me below. You are a charm to work with. I am grateful for all the extra time you spend with me and my questions.”
-Marnette B
(Board President)

"Both Lynnette Nester and Mike Ferrazzano went above and beyond last night at the board meeting. They "shined". Thank you Lynnette and Mike for all the work you did. We thought that the (handout) you brought was outstanding and made the process so much simpler. We appreciated both of your professional opinions and found them very helpful in the decision making process. You are both "the bomb" and make our job much easier.”
-Kathy K
(Board President)

“Kudos to you Steve for getting together such a presentation on hours notice.”
-Joann G
(Board President)

"Two days ago I had the opportunity to walk The Retreat for approximately 2.5 hours with Michael Ferrazzano, [Staff Horticulturist] as we plan to change landscapers soon. Besides the usual, we also planned a spring clean-up along with extra work to be done this fall. I was very pleased with his can-do attitude, his knowledge and his professionalism. I want you to know how impressed I am with him and want to compliment you on this fine addition to your company."
-JOHN M. PARKER
THE RETREAT AT CHARLESTON NATIONAL COUNTRY CLUB
WHITNEY-REYNOLDS AND COMPANY, LP

“Michael Ferrazzano, [Staff Horticulturist] You are the best happening since I moved in, 5 yrs. ago. You and your expertise knowledge has been needed for so long! I thank you, CMG and Lynnette for gearing this up...[Lots of] conflict here about our grounds. Lots of opinions. I totally agree with your report on each topic. Hope we can now get on the correct path to recovery with your guidance. ”
-Evelyn B
(Board Secretary)

“Thank you Natalie for all you do for us, we truly love you over here at LHC”
-Sandra W.
(Board Member)

“Everything is going very well. The neighborhood looks better, a lot better. I think Hollianne is doing a great job. I am happy with the change to CMG.”
-Ashley M.
(Board President)

“Constance, You have done a significantly better job than the person who previously held your position.”
-John W.

“I enjoy working with CMG on solving any problems I have. Jen is very quick to respond.”
-Tommye P.
(Past Board President)

“Thanks Hollianne for your prompt reply. And I want to say thank you for all you do for our community - you are a pleasure to work with!”
-Sophie R.

“Jessica, You are not only accurate but speedy too! Thanks so much. This is precisely what needed to be done. It is a pleasure working with someone so responsive. Thanks again for your help.”
-Jerry M.
(Board Member)

"You get this info to me faster than anyone at any other management company. When I see a property being managed by CMG on any closings I have, I know I’ll be in good hands. Thanks again!"
-Denise W.
(Real Estate Paralegal)

“All is well with Cane Bay Master HOA.  Just want to let you know that I am extremely pleased with the relationship with CMG.  Everything has been smooth and Krista is excellent.”
-Bryan L
(Board President)

"Today I called your office with a problem and some questions. I spoke with Suzanne Carriere and I was so satisfied with the help she gave that I decided to write you a letter. She was easy to talk with and very willing to help. I believe the way she handled the situation was to go above and beyond what most would do. Everyone that I have spoken with in your company has been wonderful and a pleasure to work with. Jennifer Seabrook is the best as well. Thank you so much for your excellent service and you should be proud of the service people like Suzanne and Jennifer provide."
-Scott H
(Board Member)

"The house on the corner is cleaning up the mess in the front yard. Please tell Terri Barry and her assistant "great job".
-Hamish R
(Board President)

"Sam, Got the pool key in and it works. Very obvious you didn't let my request for a replacement card "marinate" in the in-box, thanks for getting that right out. The interaction I've had with you and CMG is really breaking the mold on HOA's we've had in the past.  You folks are approachable, and act quickly on issues important to us, not just cashing our monthly HOA dues check. Thanks again Sam."
-Ron W

"Constance, I wanted to thank you for seeing that the mailbox address was replaced on my mailbox. What a surprise!! I came home to find the number sign in pieces on the ground. I picked them up and put them in my mailbox as a reminder to ask about this and I never had to!! Thanks again!
-Marilyn E

"Thanks so much for looking into this. Your expeditious action speaks volumes. We are glad to have you as 'our' representative, Sam!"
-CJ & Julie S

"Sam, It was a real pleasure to meet you - your warmth and realistic manner, while still honoring true covenants, have given both Kristin and me much better feelings about living and flourishing in Jasmine Gate.
-Judy W

“Terri has been wonderful to work with.  We are usually on the same page and think alike.”
- Drucie G
(Board President)

"Very pleased with Aaron and the way he is handling our organization. His attention to detail and the speed which things get done is terrific. As Hank mentioned, this was sorely lacking before."
- Allen M
(Board President)

“Hi Natalie, glad to hear from you. THANK YOU NATALIE for all your HELP, I really do appreciate your patience and the time you put. God is good, HE knew who to place there to help me and you did just that. It feels really good to have that done and I will be putting my check in the mail tomorrow.”
- TC

“Kristina, Thanks again! You guys are a great management company. In fact, I wish our HOA and management company in our neighborhood in Charlotte were as “on the ball” as you guys are. ”
- Clint M

"Jen, I wanted to send you a quick note to let you know I appreciate your prompt responses and attention to detail updating requested Battery of Park West issues. Specifically the fountains now running in the community. Also I have noted the landscaping is looking immaculate and guests of mine constantly comment how tropical it looks. Thanks again."
- Justin S

“Terry, I can always count on you to rectify somebody else's slip up! I got a copy of the policy, thanx for the speedy work ”
Doug S

"Lynnette, Good job with the pine straw. Please pass along my appreciation [to the landscapers] for a job well done. Kudos to you especially. You're doing a wonderful job for us. "
 - Don H
(Board President)

"Please accept my sincere thanks for the customer service that Suzanne Carriere provides at the front desk of Community Management Group. Her patience and manners are lovely. She truly likes working with people and it shows in her work, dedication and attention to detail. She assisted me on several occasions over the telephone and in person and each time was efficient and relayed accurate information to others. Thank you Suzanne!!"
 - Calais M

"Lindsey...just following up to say that everything I have passed on to you has been taken care of! I appreciate the job you are doing for our sub-division."
 - Mike K

“Please share this with the Board members and Mr. Peck. I am writing to sing the praises of the CMG managers for my community. As you know, I have had problems using online bill pay for my regime. Jen, Natalie and Donna, but especially Jen, has worked very diligently to find a solution to my problem. I successfully made the payment for May. They have been patient, professional, and pleasant to a fault! They should be commended for their good work and the Board should be commended for making the decision to hire them”.
-Sue

Hi, I received a postcard in the mail letting me know that my yard looked good and thanking me for this. I just wanted to say Thank you and that the postcards are a great idea! Everyone complains when they get a bad notice but it's so nice to get an "atta boy" when you are not doing anything wrong. Again, Thank you for noticing!!
-Margaret O-B

“Hi Natalie! I just wanted to say thank you for everything you do for our community. My respect level went through the roof for what you and Steve deal with on a daily basis... what an eye-opening experience that was tonight! Please let me know if there is anything else I can help out with around our community or in regard to technology.
-Jamie W
(Pool Committee)

"Hi Kristin, I wanted to let you know we have sold our townhome unit so I will be stepping down as President. It was very nice working with you and I wish you the best going forward. You were a pleasure to work with and very helpful throughout my time as President of the BOD. Thanks again and best wishes! "
-Julie K
(Board President)

"Terri, You play such a vital role in that work. Just having the ability to talk openly and frankly with you is so very essential.  The folks I talk with in Coosaw Commons have great respect for your professionalism and your work ethic.  That speaks volumes about you!
Keep on doing the great job you do and know that it is appreciated.”
-Doug S
(Board Member)

“I just wanted to say “thank you” to Kristina and Jen.  Kristina was very accommodating and patient as I went thru the association box.  And Jen was able to answer questions via phone on her day off.  Once again, “Thank You” for providing helpful staff!!!!!!!!!!!!!”
-Bobbi Jo
(Board Member)

“I have found Jennifer very professional, helpful and efficient in my limited dealings directly with CMG.
-Anon

“AWESOME JOB STEVE”.
-Jack D
(Board President)

“Thank you SO much for all of your hard work regarding this satisfaction. It is GREATLY appreciated! Just think, it's one less thing to add to a "To Do" pile (which we are very familiar with here, too). Thanks again, Tracy! You've been great!”
-Shelley F
(Law Firm)

"Thank you so much.  You have always been a very professional and fair person to deal with. I hope you tell your boss to give you a raise!!"
-Ann

"Let me begin by applauding your recent attentive efforts for the beautification of our subdivision. It is refreshing to see a genuine interest in our community from CMG."
- Anon

“We do appreciate you.  You get to [closing information] as fast as you can always, whether we ask for it fast or not.  Truly is a pleasure to work with someone who actually "works" during work and after.  I'll be your reference any time to any one.  They'll have to tape my mouth shut to get me to stop talking about how wonderful you are.
-Crissie W
(Law Firm)

“Thank you again for all you are doing for Pineland Heights. We are very happy with how everything is going...”
-Chip
(Board President)

“The main reason I attended the last two meetings was to observe the board in action.  As a plus, I was able to see you 'in action' and I have to say that I am very impressed with your professionalism, detail, memory, efforts, organization and communication with both boards.  It is easier to complain from the back seat than hop in the front seat and help drive the car. Again, keep up the good work.  And, it was good to meet you in person as well.”
-Mark
(Board Officer)

“Natalie, I must admit that I’m feeling pretty guilty.  You have been very responsive to the needs of our neighborhood and I’ve never thanked you.  I’m well aware that I was quick to pound out e-mails about the condition of the road, bollards, landscape lighting, gas lanterns, etc., etc.  But I never contacted you to convey our appreciation for your efforts.  So…..thank you, thank you, thank you.  You wouldn’t believe what a difference it has made in our neighborhood.  Because of the closure, the multitudes of young children in our neighborhood are free to play at/around the amenity center without fear of being run down by a car doing 50mph down that road.  The difference as just been huge.  Keep up the good work.”
-Carl J

“Thank you once again for being so prompt in your response and caring for our community.”
-Brian G

“Hello! We are so pleased with you all/Hollianne, I can’t say enough positive things about our experience so far. Just promise to keep it up! (ha ha). Hollianne is always friendly and very on top of everything.”
-Alison
(Board President)

“Hollianne, Great meeting you last night!! I can already see the difference in the neighborhood, thanks for the great job! We will be seeking a quote from you for the Master Association.
-Larry W
(Board member)

“Also, I appreciate the information and sharing of ideas last night. I think it really helped guide some of the discussions and provided some level of assurance to the others. Thank you.”
-Karl R
(Board President)

“Terri Barry really is awesome. She is very responsive and always has a positive attitude. You really need to clone her as she is just what every HOA and homeowner needs. No matter how many times I write (pester) her about some issue, she always gets back to me and is positive in her outlook. I am very happy she works for us.”
-Jim
(Board Member)

“I would like to take a moment a write to about a great employee of yours... Aaron Hettesheimer.  I have been talking with him when I have questions and concerns, and he is ALWAYS willing to speak with and explain how everything works, also he replies very quickly to his emails with the information I need.  I feel that he handles his customers in very professional way that makes us feel well taken care of.
-Tatiana H

To a successful collections action on a long-delinquent account: “HOLY MARY!!!!!!!!!!  You’re amazing!  She must have thought your next move was to jump out of a little black car to beat her with a baseball bat.  I’m gonna frame this!”
-DB
(Board President)

“Jen: I speak for the entire board when I say we are pleased with your efforts.  Thanks for your work.”
-Andy
(Board President)

“I think you’re doing a fantastic job.  As you can probably tell, ***  and I are a little more anal than your typical board member and we like to be well informed on all aspects.  That said, we also appreciate your efforts to truly manage our community and not just relay info for us to do the job!  I really appreciate the extra efforts on your part with collections, etc. Thanks!”
- Ellen M
(Board President)

"This audit has been a pleasure to work on. Donna and everyone at CMG has been very helpful."
(independent CPA for an Association)

[CMG Payments]